NettetSee all your current interactions and switch between them. Navigate the Interactions panel Manage multiple interactions Test your media settings Work with interactions … Nettet5. okt. 2024 · We are building a Custom App for one of our clients that will be use in the PureCloud Windows Client, in this app the client will see all the emails On Queue; PureCloud doesn't show the email body of the new and un-answered emails. Our client wants to jump from our app directly to the integration to get a lot more information. We …
Manage multiple interactions - Genesys Cloud Resource Center
NettetThe interaction overview is a visual representation of the interaction that includes key pieces of information. A Genesys Cloud user reviewing an interaction can perform the … NettetConditions préalables Conversation > Rappeler > Créer autorisation Vous pouvez faire des rappels calendrier pour les interactions vocales ACD (appel, rappel, appels sortants et messagerie vocale). Cliquez sur Planifier un rappel dans les contrôles d’appel. Tapez ou sélectionnez la date. La date par défaut est la date actuelle. random first sentence generator
Genesys Cloud - login.mypurecloud.com.au
NettetGenesys Cloud WebRTC Diagnostics Tool. Please try again and notify your system administrator if the problem persists NettetAgent activity overview. The agent activity view enables you to immediately see a variety of data directly associated with your schedule, tasks, and performance. At a glance, the … NettetGenesys Cloud uses automatic call distribution (ACD) to route email interactions to agents in queues. Genesys Cloud routes email messages to agents based on a queue’s evaluation and routing methods. For example, Genesys Cloud routes an email message to an agent for any of the following reasons: The agent speaks the same language as the … random fischer chess