WebJan 14, 2024 · Call Recording Initiated. There are three ways that recording can be initiated. Once started, the recording process is the same, regardless of how it was initiated. A recording can be initiated by a Routing Strategy (1). SIP Server initiates full time recording based on DN configuration (2). Agent Desktop requests call recording … WebTo add the integration: Click Admin. Under Integrations, click Integrations. Click the Integration button. Select AWS S3 Recording Bulk Actions Integration and click Install. Click the Configuration tab. Enter the name of the S3 bucket you created. Optional: Enter a public key. Click the Credentials tab.
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WebFeb 27, 2024 · The Start/End Secure Pause button is used to pause the recording of the call. If you are gathering information from the customer of a secure nature, such as a social security number or credit card number, you can pause the recording and then restart the recording once you have gathered the number. WebNov 4, 2024 · Call Recording. This section describes how call recording works. There are four ways call recording can be initiated. Once started, the recording process is the same, regardless of how it was initiated. SIP Server initiates recording itself, for example, because a DN is configured to always be recorded. SIP Server informs third party Call ... WebPolicies for screen recordings are limited to a 1 year maximum retention period. There are no upper limits for call recordings or digital recordings. Note: The recording retention period for a QM policy is subject to the maximum interaction data retention period. For more information, see Set the maximum interaction data retention time. my pen is in my hand